Return Policy
We are sorry to bring you inconvenience. If you are not satisfied with your order, please contact our customer service to initiate the return process within 7 days upon receiving your item(s).
Please read our return policy carefully and make sure that all criteria are met before sending back any items to us.
General Return Policies
1. We accept returns all standard size items, but except for tailor-made products.
2. Returns or exchanges can only be accepted within 7 days of receiving the product.
5. Return products must be in their original condition, including being unworn, unwashed, unaltered, undamaged, clean, free of lint and hair.
3. Returns can be accepted for the following reasons: "don't like it," "wrong product," "wrong color or size," or "damaged product." However, we do not accept returns in cases where customers buy 3 pieces, pick 1, and return 3 pieces due to expensive shipping costs.
4. Returns or exchanges can be accepted for products damaged during transport, but customers must assist us with claims to the shipping company.
5.Custom items (tailor-made items) are made according to unique requirements; No returns and no exchanges for items labelled as custom-made or tailor-made in the product page. Thank you for your understanding!
Return Process
1. Submit a return request at to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
4. By returning item, customer should pay shipping cost by himself. All international customers are responsible to pay any and all fees when shipping an item back. (Duties, taxes, brokerage fees etc).
Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.
Cancellations Policies
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. After placing your order, there is some time to make up your mind. Please refer to our cancellation policy below for details.
1. Your order can be cancelled at no charge prior to shippment.
2. Once your order is shipped, it cannot be cancelled.
Please read our return policy carefully and make sure that all criteria are met before sending back any items to us.
General Return Policies
1. We accept returns all standard size items, but except for tailor-made products.
2. Returns or exchanges can only be accepted within 7 days of receiving the product.
5. Return products must be in their original condition, including being unworn, unwashed, unaltered, undamaged, clean, free of lint and hair.
3. Returns can be accepted for the following reasons: "don't like it," "wrong product," "wrong color or size," or "damaged product." However, we do not accept returns in cases where customers buy 3 pieces, pick 1, and return 3 pieces due to expensive shipping costs.
4. Returns or exchanges can be accepted for products damaged during transport, but customers must assist us with claims to the shipping company.
5.Custom items (tailor-made items) are made according to unique requirements; No returns and no exchanges for items labelled as custom-made or tailor-made in the product page. Thank you for your understanding!
Return Process
1. Submit a return request at to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
4. By returning item, customer should pay shipping cost by himself. All international customers are responsible to pay any and all fees when shipping an item back. (Duties, taxes, brokerage fees etc).
Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.
Cancellations Policies
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. After placing your order, there is some time to make up your mind. Please refer to our cancellation policy below for details.
1. Your order can be cancelled at no charge prior to shippment.
2. Once your order is shipped, it cannot be cancelled.